Last updated: 3 October 2026

This Privacy Policy describes how [Business legal name — PLACEHOLDER] (“Samyut”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal data when you visit or make a purchase on samyut.com, in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable Indian laws.

1. Information We Collect

  • Account & order information: name, email address, phone number, shipping/billing address, order history.
  • Payment information: processed securely by our third-party payment gateway. We do not store your full card or UPI details on our servers.
  • Technical data: IP address, browser type, device information, and cookies, collected automatically when you browse the Website.
  • Communications: information you provide when you contact our customer support.

2. How We Use Your Information

  • To process and fulfil your orders, including shipping and payment processing
  • To communicate with you about your orders, account, or customer support queries
  • To send promotional communications, where you have opted in (you can opt out at any time)
  • To improve our Website, products, and customer experience
  • To comply with legal obligations, including tax and consumer protection laws

3. Legal Basis for Processing

We process your personal data on the basis of your consent (for example, when you create an account or subscribe to marketing emails), for the performance of a contract (processing your order), and to comply with legal obligations.

4. Sharing of Information

We share your information only with:

  • Courier and logistics partners, to deliver your order
  • Payment gateway providers, to process payments securely
  • Service providers who help us operate the Website (e.g. hosting, analytics)
  • Government or regulatory authorities, where required by law

We do not sell your personal data to third parties.

5. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, and understand how visitors use our Website. You can control cookies through your browser settings.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, and as required to comply with our legal and tax obligations.

7. Your Rights

Under the DPDP Act, 2023, you have the right to:

  • Access the personal data we hold about you
  • Request correction or erasure of your personal data
  • Withdraw consent for processing (e.g. marketing communications) at any time
  • Nominate another individual to exercise your rights in the event of your death or incapacity
  • Lodge a grievance with our Grievance Officer, and subsequently with the Data Protection Board of India

To exercise any of these rights, please contact us via our Contact Us page.

8. Data Security

We implement reasonable security practices and procedures to protect your personal data from unauthorised access, alteration, disclosure, or destruction, in line with applicable Indian law.

9. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes.

11. Grievance Officer

In accordance with the DPDP Act, 2023 and the Information Technology Act, 2000, the details of our Grievance Officer are published on our Contact Us page.