Last updated: 3 October 2026
Return Window
We offer a 7-day return window from the date of delivery. If 7 days have passed since delivery, we unfortunately cannot offer a return, exchange, or refund, except in cases of a manufacturing defect covered under warranty (if applicable).
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging, with all tags attached
- Accompanied by the original invoice/order confirmation
Non-Returnable Items
- Earrings and other items for hygiene reasons, unless defective on arrival
- Products marked “Final Sale” or purchased during clearance sales
- Gift cards
- Customised or made-to-order items
How to Initiate a Return
- Log in to My Account and go to your Order History, or contact us via our Contact Us page with your order number.
- Our team will review your request and share pickup/drop-off instructions.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund/exchange.
Refunds
Approved refunds will be processed to your original payment method within 7–10 business days of us receiving and inspecting the returned item. For COD orders, refunds will be made via bank transfer or UPI — we will reach out for your payment details.
Exchanges
We’re happy to exchange an item for a different size or design of equal value, subject to availability, within the 7-day return window.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a free replacement or full refund.
Cancellations
Orders can be cancelled free of charge before they are shipped. Once an order is shipped, it cannot be cancelled, but you may initiate a return once delivered, as per the policy above.
Questions?
For any questions about returns, refunds, or exchanges, reach us via our Contact Us page.